Care 

In a complex and ever changing market, a reliable technical support service for your mission critical applications is essential. Whether you want business day access or 24/7 around the clock access, AEP Networks dedicated team can offer support services to fit your needs.

All levels of support include assistance from Ultra Electronics AEP Networks support engineers who are subject matter experts in AEP Networks solutions.

AEP Networks provides its partners and customers technical support from strategically located centres in Asia, Australia, North America and the United Kingdom, providing technical support in several languages via native speaking engineers, who are available when you are, during your business day. Technical Support agreements provide customers with support and guaranteed response times, assuring that requests for post sales support are correctly prioritised and managed within AEP Networks allowing our customers to focus on delivering the best service to their customers.

Overview

  • A single point of contact
  • End-to-end accountability
  • Guaranteed service levels
  • A Commercial Account Manager
  • A Technical Account Manager for the life of the contract
  • Clear and predictable billing
  • Knowledge transfer based on AEP Software and Hardware


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